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Smartphones Brands Comparison:Reliability and Service Survey.

Apple’s iPhone and Verizon’s wireless service are the favorites of respondents in this year’s survey.

PCWorld polled its knowledgeable readers to see which smartphone companies are providing the best tech support and service. The results of their latest exclusive survey of 79,000 tech aficionados reveal some welcome improvements and some familiar shortcomings.

The two charts below summarize their survey’s findings on smartphone reliability by brand, wireless carriers’ customer service, smartphone ease of use by brand, and satisfaction with wireless network service. For more about the survey methodology, see “The Tech Brands You Can Trust .”

3 replies on “Smartphones Brands Comparison:Reliability and Service Survey.”

It’s no surprise to see Apple takes the stakes with usability. They’re clean and sleek. I’m curious if their 2nd place rank for reliability has something to do with the dissatisfaction of the AT&T network, I’m thinking yes. Appreciate the info.

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